Insight Global is currently hiring a Claims Technician for a client located in the Woodland Hills, CA area. This role will start as a 6-month contract, but will have the opportunity for extension or conversion based on performance! The ideal candidate will have at least 6 months to a year of experience in an office environment and strong administrative and computer skills. This position will require working fully onsite M-F during standard work hours! The Claims Assistant is the foundation of the claims process and as such is responsible for performing support activities that meet expected standard process and productivity guidelines. They are part of a team, and as such, is responsible for maintaining professional and positive rapport with all team members to provide quality support to the Claims Department.
Responsibilities
• Complete assigned daily claims support activities timely and accurately (whether as primary or backup role) according to Markel Service Standards. Including but not limited to; setting up first notices of loss according to established guidelines and routing documents and new losses accurately either via email or through document management system.
• Maintain understanding of departmental service standards, guidelines, processes and procedures.
• Strong phone skills necessary - ability to effectively communicate with customers over the phone, ensuring a clear and positive interaction
• Work effectively in a team environment to include participation on projects and testing initiatives.
• Strong PC skills, especially in Word, Excel, Outlook and paperless working environment
• Comfortable with high volume workloads, multiple priorities and productivity standards
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