Call Center Customer Service Representative Job at BCforward, Chicago, IL

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  • BCforward
  • Chicago, IL

Job Description

Role: Customer Service Representative

Location: Avenue Chicago Illinois 60631

Onsite

Pay rate: $21 - 22/h

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Communicate with customers via phone, email and chat
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms
  • Demonstrate consistent good quality and performance results.
  • Provide consistent service that is customer focused and professional.
  • Supporting Field Sales agents with insurance product information

SKILLS

• Ability to effectively communicate and build strong partnerships with newer employees.

• Basic computer skills and knowledge of database software.

• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.

• Demonstrated attention to detail, organizational skills, and time management skills.

• Ability to work a flexible schedule to meet the needs of the business and performance requirements.

  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • experience in a contact center environment preferred.

Job Tags

Flexible hours,

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