Job Description

Chief Operating Officer

Waynesville, North Carolina

JK Executive Strategies is excited to partner with a well-established, family-owned organization based in Western North Carolina in the search for a Chief Operating Officer. This is a newly created role driven by continued growth and expanding operations, offering a unique opportunity to join a stable, values-driven business at an important inflection point.

Our client is a trusted service organization with a strong local reputation, a loyal customer base, and a long history of consistent performance. The company delivers essential, specialized services to residential customers and is known for its commitment to quality, safety, and customer satisfaction. As demand continues to increase, the business is focused on building the structure, systems, and leadership needed to support its next phase of growth.

Working closely with the Owner, the Chief Operating Officer will play a critical leadership role in overseeing day-to-day operations, strengthening internal processes, and improving operational efficiency. This individual will help translate the company’s growth plans into execution, ensuring the organization is well-positioned for long-term success while preserving the culture and values that have driven its success to date.

Responsibilities

• In conjunction with the Owner, lead the management team to ensure proper management and oversight of day-to-day operations of areas (sales, purchasing, scheduling, resource planning, and fleet maintenance), and hold them accountable for the company’s growth initiatives.
• Showcase proven expertise in managing high-growth companies, implementing necessary reorganizations, personnel changes, and process improvements (including a bigger metrics orientation) for enhanced operational efficiency.
• Upgrade leadership/management competencies of all management personnel. Source and implement training programs to enhance workforce skills, ensuring employees are equipped to operate effectively in a rapidly expanding company.
• Actively create and participate in leadership team initiatives, including developing and implementing business strategies that allow the business to drive profitability, innovation, and growth.
• Establish an environment of trust, employee satisfaction, and performance that is in alignment with the company’s Mission and Values.
• Implement and ensure proper processes are utilized to bring measurable increases in consistency, efficiency, and quality, aligning with the corporate strategy for increased sales revenue and profit.
• Train, mentor, and coach employees to deliver the highest degree of customer satisfaction possible. ,
• Determine staffing needs based on sales projections, develop a staffing plan, and execute it effectively.
• Deliver agreed results in the areas of safety, quality, customer service, cost, and associate satisfaction/development for all areas of responsibility.
• Remain highly visible to associates and create a welcoming environment. Lead with an active/hands-on management style to solve problems and promote teamwork.
• Define and communicate performance targets for safety, quality, customer service and cost.
• Ensure cross-company collaboration and involvement where appropriate.
• Participate in negotiations with suppliers regarding issues that impact the service level and overall customer service experience delivery.
• Establish realistic goals and programs for attaining results for field personnel and supervisors.
• Continued personal growth and development. Serve as a role model by delivering the latest in business ideas and supporting continuous learning.
• Drive the company to achieve and surpass profitability, cash flow and business goals and objectives.
• Responsible for the measurement and effectiveness of all processes, both internal and external. Provide timely, accurate and complete reports on the operating condition of the company to the owner.
• Spearhead the development, communication and implementation of growth strategies and processes.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the company.
• Foster a success-oriented, accountable environment within the company.
• Evaluate the adequacy of existing software for current sales and CRM, making necessary upgrades and improvements.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA is a plus).
• 10+ years of relevant experience in a senior leadership role.
• Previous experience managing revenue of at least $10 million
• Proven experience in successfully leading, coaching, and managing teams in a collaborative, participatory culture.
• Strong financial acumen and budget management skills, including having and bringing a strong metrics mentality to the company.
• Proven experience in an operations leadership role, preferably within the home services or construction industry.
• Displays energy for the business and a desire to take care of customers.
• Demonstrates courage to make complex decisions and then act on them despite push-back.
• Ability to coach and develop people of all ages and skill levels within the company.
• Strong strategic thinking and problem-solving skills.
• Excellent leadership and team management abilities.
• Effective communication and interpersonal skills.
• Long-term strategic operational planning.

Salary Range

• $130k-$150k

JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

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