UX Content Writer Job at PTR Global, Irving, TX

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  • PTR Global
  • Irving, TX

Job Description

Principle duties and responsibilities

Provide content strategy to ensure relevant content is delivered contextually

  • Collaborate on a content roadmap and conduct content audits
  • Establish and maintain operational processes and procedures for managing content requests and delivery
  • Lead content governance and implementation of best practices at an enterprise level
  • Work with product stakeholders and bring them along as you provide content to ensure messaging is optimized and successful
  • Coach and mentor others on content strategy best practices
  • Create documentation based on user groups to understand the tone and voice -
  • Artifacts you will deliver scripts content strategy knowledge base articles and content embedded within the product All youll need for success

Minimum qualifications -education and prior job experience

  • Bachelors degree in English journalism technical writing or equivalent experience / training
  • 5 years creating and executing digital content strategy across multiple channels
  • Extensive experience planning for and developing useful usable content including instructional text error and confirmation message taxonomy and SEO

Preferred qualifications - education and prior job experience

  • Masters degree in English journalism or technical writing
  • Experience using a content management or knowledge management system and agent-facing applications
  • Experience with technical projects involving AI / machine learning
  • Travel industry experience

Skills licenses and certifications

Superior writing editing and proofreading skills:

  • You understand the importance of clearly and concisely communicating for digital channels.
  • A proven track record of collaboration across product and UX teams:
  • You can translate complex concepts into easy-to-understand interactive experiences.
  • A passion for creating great digital user experiences with actionable knowledge of the digital landscape:
  • Keeping up with industry and user trends emerging technologies and best practices and trends is fun for you.
  • You're able to influence decision makers.
  • A passionate advocacy for effective user-friendly communication
  • You can talk about the importance of consistent messaging across multiple channels and make a case for a strategic approach to content delivery.
  • Collaborate with multiple stake holder groups to gain alignment and input related to content needs.

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