Job Description

ServiceNow Developer w/ Active Top Secret or DHS Clearance

Location: Hybrid in Ashburn, VA (must be onsite 2-3 days per week)

InDev is seeking a ServiceNow Developer to design, build, and enhance ServiceNow applications and integrations that support homeland security mission outcomes. You’ll work hands-on across ITSM and adjacent modules, develop high-quality scripts and flows, integrate with enterprise systems, and collaborate within an Agile team to deliver secure solutions aligned with DHS standards and FedRAMP requirements. This role will provide hands-on development for the government ServiceNow platform. This role also will ensure ServiceNow supports enterprise service delivery, governance, and modernization objectives, while aligning with the Technology Reference Model (TRM) and DHS enterprise IT standards. This position requires an active Top Secret clearance and/or active DHS clearance. Salary will be based on number of years of experience.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

Development & Configuration

• Develop and configure ServiceNow modules (ITSM, ITOM, HR, GRC, etc.) to meet mission requirements.
• Build workflows, dashboards, catalog items, and integrations with enterprise systems.
• Implement automation and performance improvements across ServiceNow capabilities.
• Write clean, maintainable JavaScript using the Glide API (Business Rules, Script Includes, Client Scripts, Scheduled Jobs).

Integrations & Automation

• Implement integrations using REST/SOAP, MID Server, IntegrationHub, and scripted transforms.
• Automate workflows with Flow Designer and platform APIs; optimize performance and data quality.

Quality & Delivery

• Participate in grooming and refinement; estimate and deliver within Scrum sprints.
• Use ATF and unit tests; perform code reviews; manage update sets and basic CI/CD (e.g., Git branching, peer review, promotion workflows).
• Troubleshoot incidents/problems, perform defect resolution, and execute performance tuning.

Security, Compliance & Standards

• Follow platform secure coding practices; support FedRAMP, FISMA, and Section 508 considerations.
• Adhere to platform standards, naming conventions, and release governance; contribute to technical documentation and SOPs.

Stakeholder Collaboration

• Translate user stories into technical solutions; demo features in sprint reviews.
• Partner with BA/PM/architects to ensure traceability from requirements to delivered functionality.
• Collaborate with stakeholders, business analysts, and architects to translate requirements into ServiceNow solutions to include feature definition and creation and management of Jira epics and user stories.

QUALIFICATIONS

• Must hold an active Top Secret clearance and/or active DHS clearance.
• A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related discipline or a minimum of three (3) years relevant specialized experience.
• 3+ years of ServiceNow development experience
• CAD (Certified Application Developer - ServiceNow) certification required.
• Hands-on experience with JavaScript.
• Proven ability to design, configure, and implement complex ServiceNow modules, workflows, and business rules.
• Proven experience delivering projects using Agile methodologies.
• Hands-on experience with out-of-the-box ServiceNow features, such as workflows, scoped applications, and business roles.
• Proficient in cloud-based enterprise application platforms for IT services, operations, and business management.
• Strong communication skills to interact with technical teams and government stakeholders.

NICE TO HAVES

• Experience with DHS or CBP programs.
• Knowledge of enterprise governance, TRM processes, and AI/automation initiatives.
• Familiarity with Section 508, FISMA, and FedRAMP requirements.

Clearance: Must hold an active Top Secret clearance or DHS clearance.

WHY INDEV

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you’re ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let’s shape the future together.

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