Job Description

We are seeking a strategic and results-driven Chief Operating Officer (COO) to lead the operational and growth strategy for a multi-location, service-based organization. This executive role is responsible for driving organizational performance, ensuring operational excellence, and aligning regional operations with the company’s long-term vision.

The ideal candidate will have a proven track record of scaling businesses, optimizing processes, and building high-performing teams across multiple sites. This role requires strong leadership, financial acumen, and the ability to execute strategic initiatives that enhance efficiency, profitability, and customer satisfaction.

As a key member of the executive leadership team, the COO will oversee all operational functions, partner closely with senior leaders, and ensure that each location consistently delivers exceptional service while meeting performance goals.

What You’ll Do:

Multi-Location Operational Leadership

• Direct day-to-day operations across multiple branches, ensuring consistency in service delivery and operational standards.
• Be present in the field—partner with branch leaders and service teams to solve challenges and improve workflows.
• Implement best practices and standardized processes to drive efficiency and profitability across all locations.
• Monitor KPIs and performance metrics for each branch, making data-driven decisions to optimize results.

Strategic Growth & Expansion

• Execute short- and long-term growth strategies, including opening new locations and expanding service offerings.
• Align regional operations with company-wide goals and executive priorities.

Sales & Customer Engagement

• Develop and lead a sales strategy that drives revenue growth across all branches.
• Support sales teams in building strong client relationships and resolving high-priority service issues.

Team Development & Culture

• Build and mentor high-performing teams at every level—branch managers, field technicians, and support staff.
• Foster a collaborative, safety-first culture grounded in accountability and transparency.
• Lead workforce planning, hiring, and leadership development initiatives.

Financial Oversight

• Manage budgets, expense controls, and full P&L responsibility for all locations.
• Negotiate vendor agreements and contracts to ensure cost efficiency and quality.

What We’re Looking For

• Bachelor’s degree in Business, Construction Management, or related field.
• 8+ years of operational leadership with P&L responsibility, preferably in multi-location, service-based industries.
• Experience in construction, service-based company, or field services strongly preferred.
• Proven ability to scale operations, standardize processes, and lead teams across multiple sites.
• Strong financial acumen and familiarity with job costing and project lifecycles.

Additional Details

• Travel up to 35% across regional locations (primarily day trips).
• Some on-call availability during evenings/weekends for emergency events.

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