Job Description

COMPANY

Our client is a 30+ year old 3PL with over 10 locations, 5 million sq. feet of warehousing space across the United States. The core focus of their business is B2B and D2C for clients within the retail, apparel, furniture, and home goods industries.

LOCATION

Ontario, California

SUMMARY

The Senior Operations Manager is responsible for the operational performance by providing direction and leadership to exempt and non-exempt associates at this facility. This role is ultimately responsible for ensuring that orders are selected accurately and packed/shipped without damage for timely delivery.

Essential Duties & Responsibilities:

Operations Management

• Ensures operational procedures for executing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy in place.
• Develops and manages a comprehensive strategy for the facility by shaping requirements, assessing deliverables and utilizing resources to help eliminate process problems.
• Plans long-term labor needs based on sales, forecasts and historical data
• Conducts analysis of workload compared to labor hours and equipment.
• Manages between 5-8 dedicated customers in the same building or public accounts in the warehouse.
• Typically manages 200,000 - 500,000 square feet of facilities and up to 100 employees during non-peak times.
• Collaborates with teams from other facilities to share knowledge, problem solve

Financials

• Responsible for facility P&L and budget preparation.
• Audits all billing activity for accuracy. Properly signs and authorizes all purchase order requisitions, vouchers and customer billing.
• Ensures proper percentage of labor is charged to respective departments to ensure proper factoring is achieved to identify accurate productivity.
• Reports out on locations financial and operational performance.
• Conducts monthly review of aging for accounts receivable and works closely with the Director and Corporate office to recover balances in a timely fashion.
• Conducts annual review of customer contracts, determining and recommending annual increases to the Vice-President and Director of Operations
• Drives continuous improvements to safety, quality, cost and delivery while growing and expanding capabilities within the warehouse.

Employee Relations/Development

• Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
• Ensures proper staffing and support hiring for all facility operations.
• Ensures all new employees are properly on-boarded; completing required paperwork and following a structured training schedule.
• Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.
• Travels to other warehouses and participates in department or company meetings, as necessary
• Plays an active role in employee development and talent selection.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and make recommendations and approve annual compensation increases.

Safety and Security

• Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.
• Coordinates all alarm-monitoring systems and reviews sprinkler system testing.
• Ensures the safe, clean and efficient operation of the facility to meet service standards
• Actively supports and participates in all safety initiatives in the facility
• Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements

Requirements:

• Bachelor’s Degree in Supply Chain, Business or related field preferred
• 7+ years of supervisory experience in a warehouse or distribution environment
• Experience with Warehouse Management Systems
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary
• Ability to work in a fast-paced environment.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Bilingual English/Spanish preferred

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