Job Description

IT’S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!

At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We’ve had the home team advantage for over 75 years, and we’re proud to serve the communities where we live, work, and play. This is an exciting opportunity to join a company in its growth stage, offering immense potential for personal and professional development.

SUMMARY

The Training & Onboarding Specialist is responsible for developing, coordinating, and delivering high-impact training and onboarding programs for new hires and existing employees. This role ensures a consistent and engaging new employee experience while supporting ongoing learning initiatives that contribute to performance, retention, and compliance — especially within technical field roles and customer-facing teams.

POSITION SCHEDULE AND ONSITE REQUIREMENTS

This is a direct-hire, full-time, on-site position located at our Franklin, TN, office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

Onboarding Program Management

• Coordinate and execute new hire orientation (virtual/in-person).
• Develop onboarding schedules tailored by role (field technician, customer service, corporate, etc.).
• Maintain checklists and partner with hiring managers to ensure smooth transitions for new employees.
• Track onboarding milestones, gather feedback, and improve processes continuously.

Training Program Development

• Design, implement, and evaluate training programs focused on safety, compliance, job skills, and soft skills.
• Create and maintain training materials, SOPs, manuals, and LMS content.

Administration & Compliance

• Maintain training records and certifications in the HRIS or LMS.
• Track participation and compliance with required trainings (e.g. anti-harassment, safety, security).
• Monitor onboarding effectiveness through surveys, performance data, and retention trends.

Cross-Functional Collaboration

• Work closely with HR, Safety, and department heads to identify learning gaps and align training with business needs.
• Support manager development by organizing leadership or supervisory training sessions.
• Lead the Company’s performance management processes.

REQUIREMENTS

• Bachelor's degree in Human Resources, Education, Organizational Development, or related field.
• 3+ years of experience in onboarding, training delivery, or HR coordination.
• Experience creating and maintaining training materials, SOPs, manuals, and LMS content.
• Familiarity with LMS platforms and adult learning theory.

CORE COMPETENCIES

• Strong facilitation, instructional design, and presentation skills.
• Highly organized and detail-oriented.
• Strong interpersonal skills and a service mindset.
• Tech-savvy: comfortable using HRIS, LMS, and collaboration tools (e.g., Teams).

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