Telecommunications Analyst Job at Insight Global, Beverly Hills, CA

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  • Insight Global
  • Beverly Hills, CA

Job Description

About the Role:

We are seeking a Telecom Support Engineer/Analyst to join our team supporting a large enterprise hospital system. This role focuses on providing exceptional end-user support for voice and telecom services, ensuring reliable communication across the organization. You will manage service tickets, troubleshoot issues, and coordinate with technical teams.

Key Responsibilities:

  • Respond to and resolve telecom-related service requests and incidents
  • Escalate complex issues to engineering teams or vendors and track resolution progress
  • Document all activities in the IT Service Management system accurately and promptly
  • Assist with end-user tickets
  • Ensure compliance with hospital communication policies and HIPAA regulations

Required Skills and Experience

  • 5+ years of experience in the delivery of telecommunications services
  • HS diploma or GED equivalent
  • Experience with Cisco environments
  • Experience with Genesys
  • Enterprise ticketing experience

Nice to have Skills and Experience

  • Bachelors Degree
  • Cisco Certification

Job Tags

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