Job Description

Akkodis is seeking a detail-oriented and proactive Telecom Analyst to join our client’s technology operations team. This role focuses on mobile device lifecycle management, end-user support, inventory oversight, troubleshooting, and usage/billing analysis across the organization. The successful candidate will also manage mobile application distribution and maintain technical documentation to support the mobile device management (MDM) environment and related policies.

Rate Range: $20/hour to $26/hour; The rate may be negotiable based on experience, education, and other factors.

Responsibilities:

• Configure and support mobile devices using an MDM platform (e.g., Workspace ONE/AirWatch).
• Monitor and resolve escalated incidents and problem tickets related to mobile devices and MDM.
• Act as the primary contact for new device setups, transfers, replacements, and decommissions.
• Manage workflow in IT service management tools (e.g., ServiceNow) to fulfill requests and maintain SLAs.
• Procure mobile devices and accessories for employees.
• Enroll devices, enforce compliance policies, and manage applications through the MDM system.

Experience:

• 3–5 years of experience with mobile devices, MDM systems, and wireless communications.
• Hands-on experience with Workspace ONE (AirWatch) or similar platforms.
• Familiarity with Apple DEP and iOS device integration.
• Excellent written and verbal communication skills; strong documentation practices.
• Ability to collaborate across multiple departments, including technical and business teams.

If you are interested in this role, then please click APPLY NOW.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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