Job Description

One of our top clients is looking for a team of Patient Access Representatives within a call center environment in Beverly Hills, CA! This person will be responsible for handling about 50+ calls per day for multiple specialty offices across Southern California. This position is fully on-site for 2 - 4 months, then fully remote.

Required Skills & Experience

• HS Diploma
• 2+ years healthcare call center experience (with an average call time of 5 minutes or less on calls)
• Proficient with scheduling appointments through an EHR software
• 2+ years experience scheduling patient appointments for multiple physicians in one practice
• 40+ WPM typing speed
• Experience handling multiple phone lines

Nice to Have Skills & Experience

• Proficient in EPIC
• Experience verifying insurances
• Basic experience with Excel and standard workbooks
• Experience in either pain management, dermatology, Neurology, Endocrinology, Rheumatology, or Nephrology.

Responsibilities Include:

Answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care.

This position is on-site until fully trained and passing multiple assessments (typically around 2-4 months of working on-site - depending on performance) where it will then go remote.

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