General Manager Operations Job at Metro Supply Chain, Kansas City, MO

djg1elpNelVVdUJQMkUxa3VsOGI3ZGEzM3c9PQ==
  • Metro Supply Chain
  • Kansas City, MO

Job Description

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies.

Summary

Reporting to the Director of Operations, the General Manager provides operational leadership for one or more customer account distribution centers across the company.

We entrust our customer relationship to the General Manager to deliver service excellence, ensuring operational efficiency and achievement of customer contractual KPIs through; the establishment of strong customer relationships, achievement of P&L targets, focusing on team member engagement, development of their leadership team’s capabilities, and driving continuous improvement initiatives.

Key Responsibilities:

Safety & Compliance

  • Ensure a safe workplace by implementing and upholding safety programs that comply with Federal, State, and Local regulations.
  • Enforce SOPs and best practices that support a safe working environment.
  • Monitor and address injury levels and equipment/product damage to prevent workplace incidents.

Customer & Operational Leadership

  • Serve as the primary customer liaison, maintaining strong relationships through daily contact, weekly reviews, and monthly KPI/financial reporting.
  • Proactively identify and resolve operational challenges, including inventory management, transportation issues, labor fluctuations, and system disruptions.
  • Collaborate with cross-functional teams (IT, Finance, Engineering, HR, and CI teams) to drive efficiencies and service improvements.

Financial & P&L Management

  • Ensure operations are aligned with budgetary goals, making data-driven decisions to optimize resources and control costs.
  • Review forecasts, inventory reports, and sales orders to plan for warehouse fluctuations and volume demands.
  • Lead financial performance reviews with customers on a monthly/quarterly basis, addressing key financial metrics and cost-saving strategies.

Talent Development & Engagement

  • Hire, develop, and retain high-performing teams, ensuring leaders are well-trained and equipped to meet customer contract requirements.
  • Promote a positive work culture through employee engagement programs, regular meetings, and continuous feedback.
  • Drive succession planning by identifying and developing future leaders within the organization.

Process Improvement & Compliance

  • Maintain current and effective SOPs that uphold service quality and efficiency.
  • Ensure compliance with food safety regulations and warehouse best practices.
  • Champion continuous improvement initiatives to optimize processes and drive year-over-year improvements.

Qualifications:

  • Bachelor’s degree in Business Management, Logistics, or related field preferred.
  • 10+ years of distribution experience (3PL), with CPG or retail fulfillment/E-commerce
  • 5+ years of senior leadership experience
  • Deep knowledge of warehouse management systems (WMS) and strong technical expertise.
  • Proven experience managing customer relationships, budgets, and operational KPIs.
  • Strong understanding of financial performance metrics and the ability to manage P&L responsibilities.
  • Excellent leadership, communication, and strategic problem-solving skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data analytics tools.

Why Join Us?

  • Work in a safety-first culture with strong leadership support.
  • Be part of a growing organization with career advancement opportunities.
  • Competitive compensation package, including comprehensive Medical, Dental, and Vision coverage.
  • 401(k) plan with company match.
  • Wellness programs, company-sponsored events, and community volunteer opportunities.
  • Work in a fast-paced, dynamic environment where your contributions make an impact.

Job Tags

Contract work, Work at office, Local area,

Similar Jobs

BEST ONE TIRE & SERVICE

Tire Sales Associate Job at BEST ONE TIRE & SERVICE

 ...the company. If you have the right attitude, passion and want to be in the business of creating raving fans, then apply now! Full-Time position: $20/hr+ By joining our team, you will get: ~ Top Pay ~ Paid holidays & vacations; closed most major holidays ~... 

Automotive Personnel, LLC

BD trainer for Seattle Job at Automotive Personnel, LLC

 ...Pay: $150,000.00 to $225000.00 + quarterly bonus IV. Benefits: Medical, dental, and Vision insurance V. Conditions: Generous paid time-offs (vacation, holidays, personal, and sick time), Work from home/in-person VI. Schedule: M-F with weekends as needed... 

CRG Search

Industrial Engineer Job at CRG Search

 ...Client Our client is a multi-million dollar, global, industry-leading thermal technology manufacturer with over 13,000 employees operating...  ...solutions. Summary We are recruiting an Industrial Engineer II to support operational efficiency and process improvement across... 

Penumbra, Inc.

Medical Device Packaging and Labeling Engineer II Job at Penumbra, Inc.

 ...Engineering experience in a manufacturing environment recommended, medical device industry preferred Excellent written, verbal and...  ...hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and... 

American Freedom Insurance Company

Automotive Claims Adjuster Job at American Freedom Insurance Company

 ...Superior by A.M. Best, we're looking for a dedicated Remote Claims Adjuster whos ready to make an impactright from your home office!...  ...Minimize claims costs and expenses while ensuring a positive experience for policyholders. Collaboration: Interact extensively...