Job Description

✨ About Keyzar Jewelry

Keyzar Jewelry is a fast-growing fine jewelry brand known for custom engagement rings, wedding bands, and lab-grown diamond collections. We blend expert craftsmanship with modern e-commerce to help people celebrate life’s most meaningful moments. Our customers deserve exceptional guidance as they choose their forever pieces — and you will be a key part of creating that experience.

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🎯 Role Overview

We are seeking a passionate, customer-focused Fine Jewelry Sales Specialist to drive both showroom and online sales. You will assist customers through in-person appointments in our NYC showroom, conduct virtual sales consultations, and respond to real-time chat and messaging inquiries from prospective buyers browsing our website.

This role is perfect for someone who loves jewelry, thrives in a consultative sales environment, and enjoys helping people through emotional, life-changing purchases.

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🛠️ Responsibilities

Showroom Sales

• Provide warm, personalized guidance during scheduled showroom appointments

• Present products professionally and showcase craftsmanship and sparkle

• Educate customers on diamonds, gemstones, materials, and customization options

• Support clients through decision-making and checkout processes

Virtual Consultations & Chat Sales

• Conduct video sales meetings with clients globally

• Respond to live chat / messaging inquiries in a timely and professional manner

• Convert digital leads into high-value customers with strong follow-up and rapport

Customer Experience & Relationship Building

• Build trust through transparency, product expertise, and empathy

• Maintain accurate notes in CRM and follow up on leads diligently

• Identify opportunities to upsell or personalize the customer journey

Operational Support

• Care for product samples and maintain a beautiful showroom environment

• Assist with inventory checks, organization, and product logistics as needed

• Provide feedback from customers to product and marketing teams

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💎 Minimum Requirements

• Based in NYC with ability to work on-site during showroom hours

• 1–3+ years of sales experience — jewelry, luxury, or consultative sales strongly preferred

• Strong communication and customer service skills

• Comfort conducting video calls and using digital sales tools

• Professional, polished appearance and demeanor

• Ability to learn diamond/metal knowledge quickly and accurately

• Strong organizational skills and lead follow-through mindset

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🌟 Preferred Qualifications

• Previous fine jewelry or engagement ring sales experience

• Understanding of diamonds, certification, settings, customization, etc.

• Familiarity with CRM systems, Shopify, or live-chat platforms

• Multilingual is a plus

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🎁 What We Offer

• Competitive base salary + commission structure

• Opportunities for performance-based growth

• Access to expert product training and continuous learning

• A supportive, team-focused environment

• The chance to help people celebrate some of the happiest moments of their lives

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📬 How to Apply

Please include:

• Resume

• Brief note about why you’d be a great fit for Keyzar Jewelry

• Any jewelry or luxury sales portfolio or achievements (if available)

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