The Financial Aid Counselor with need to be task oriented and open to learning. The FA Counselor will work directly with students and parent on issues relating to financial aid. They will also work directly with the Department of Education. This individual will perform duties necessary for the proper administration of Federal, State, and Institutional Financial Aid at Lourdes University requiring considerable knowledge of Federal, State, and Institutional regulations and software. The FA Counselor is expected to be an active partner with the Director in their professional development.
ESSENTIAL FUNCTIONS :
General Lourdes University Office of Financial Aid Role:
· Provide input, suggestions and creative thought to foster the development of the Financial Aid Office, Lourdes University and the Lourdes University Community at-large. Seek out new and improved methods to effectively and efficiently create a more positive work environment and student centered atmosphere.
· Perform duties associated with the proper, legal, and ethical administration of all financial aid administered through, by, and on-behalf of the U.S. Department of Education, the Ohio Board of Regents, Lourdes University and all such agencies/individuals as applicable.
· Understand and utilize the SIS financial aid module to perform primary functions and required tasks and reports.
· Observe processes and suggest actions (with Director of Financial Aid) which will positively impact customer service, including response time, quality of communications, and issue resolution.
· Task List and Report List: Ensure completion of reports and tasks associated with your assigned responsibilities are performed accurately and in a timely manner.
General Financial Aid Advisor Responsibilities:
· Assist with Student Counseling. This can include, but is not limited to, counseling prospective and current students, parents, or others who inquire about the financial aid process; communicating with prospective and current students regarding activities related to their financial aid including phone contact, internal office visits and emails.
· Assist with Student Processing. This can include, but not limited to, federal aid processing, verification, alternative loan processing, and more.
Other General FA Responsibilities:
· Assist in administering all financial aid programs while maintaining skills associated with Title IV administration.
· Ensure assigned responsibilities are performed from the Lourdes FAO Task List and Report List
· Perform other duties as assigned.
Requirements:· Bachelor’s Degree required.
· Previous of financial aid experience desired, but will train the right candidate.
· Computer and data management skills.
· Must be willing and able to undertake tasks requiring much attention to detail and accuracy.
· Must be willing and able to participate in on and off-campus events. Flexibility in scheduling; available evenings and weekends.
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