I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...The Legacy nursing philosophy focuses on patients and their families. Our nurses embody this philosophy in everything they do, as... ...health care team in cooperation with and under the direction of the clinical manager or designee as defined by the relevant Standards and Scope...
A nationally recognized civil engineering firm is growing its Water/Wastewater practice across Texas and seeking a Senior Engineer for its Houston office. This is a strategic role focused on delivering critical infrastructure projects and contributing to long-term technical...
...attitude, enthusiasm, and willingness to be as effective as possible. Skills & Qualifications Some type of educational training in audio engineering. Knowledge and experience in Pro Tools. Knowledge and experience in pitch editing programs such as Antares...
...Position: Administrative Assistant Compensation: $55,000-$65,000 Location: Fully Onsite Duration: Perm Professional Dress... ...and operational efficiency. Coordination with a part-time remote assistant will also be required to maintain continuity of tasks...
...Were seeking a Licensed Cosmetologist whos passionate about beauty, wellness, and delivering an exceptional client experience. At Crown & Raine, this is more than just a salon positionits an opportunity to provide luxury scalp treatments, blowouts, and styling in...