Customer Service Representative Job at Windsor Fashions, Santa Fe Springs, CA

c001MVpjdlVVdUpGMmtCbHVWRVM3ZEszMGc9PQ==
  • Windsor Fashions
  • Santa Fe Springs, CA

Job Description

As the department’s first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company’s positive reputation. The role requires a high level of professionalism while assisting customers within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited to, processing customer returns, issuing refunds, handling claims, creating package replacements, supporting store associates, guiding customers through their shopping experience, troubleshooting technical issues, and triaging issues with other departments.

Essential Job Functions:

  • Provide amazing (above and beyond) service across multiple channels
  • Provides exceptional customer service leveraging strong problem solving and professional communication skills
  • Ensures all customer service assigned cases/activities are brought to resolution and properly communicated to the customer
  • Uses problem solving skills and works with internal resources to analyze requests/data and determine root causes of issues
  • Documents every customer service interaction in Shopify and Zendesk as appropriate for the interaction
  • Adheres to Customer Service procedures to handle escalation process for tier 2/3
  • Works as a team member and reports issues to management that are important to area/process improvement.
  • Uses appropriate judgment in upward communication regarding department or employee concerns.
  • Meets performance expectations (KPIs) by achieving or exceeding departmental goals and objectives such as quality and productivity measures (AHT, CSAT, etc…)
  • Continuously adhering to our Quality Assurance standards
  • Contributes to team effort to help achieve department objectives
  • Provide knowledgeable answers to questions about products, pricing and availability.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

Job Qualifications/Requirements:

  • Knowledge of Zendesk is a plus
  • Available during business hours, including evenings and weekends.
  • Be a creative problem solver
  • Comfortable working in a high stress fast changing environment
  • Polite, friendly attitude to deal pleasantly with customers and agents
  • Cheerful, engaged, and uplifting tone during customer interactions
  • Reliable in Attendance & Punctuality
  • Ability to work under deadlines
  • Strong multi-tasking skills
  • Type 45 WPM
  • Clear and articulate speaking voice
  • Command of the English language
  • Bilingual in Spanish a plus
  • Computer/Internet skills/Word/Excel
  • Mathematical skills
  • Organizational Skills
  • HS Diploma

Physical Demands: Sitting at a desk/computer all day. The environment is fast paced, and indoor temperature conditions apply.

WINDSOR EQUAL OPPORTUNITY EMPLOYER

Job Tags

Afternoon shift,

Similar Jobs

Peraton

DHA Web Developer II Job at Peraton

 ...Description Peraton is seeking a mid-level web developer. This positionfocuses on building and...  .... **Position is contingent upon contract award Qualifications ~2 years...  ...CO, San Antonio, TX, and Falls Church, Remote work may be considered in special cases... 

State of Connecticut Office of Policy and Management

GIS Analyst Job at State of Connecticut Office of Policy and Management

 ...GIS Analyst (Research Analyst) Recruitment # 260108-6855AR-001 Location Hartford, CT Date Opened 1/13/2026 08:15:00 AM Salary $78,296* - $101,215/year (*new state employees start at the minimum) Job Type Open to the Public Close Date 1/2... 

ICON

CRA Line Manager Job at ICON

ICON is looking for a CRA Line Manager in the South Region to support one of our FSP programs. The role of the Line Manager is to line manage CRAs and/or CTAs effectively, ensuring high performance, quality and continuous development. Including interviewing, evaluating... 

Wyndy

Full-time position available for a newborn babysitter near Orlando, FL Job at Wyndy

 ...Pay: $19 - $27 per hour Start Date: Within 1 Week Location: Orlando, FL Job Description Full-time position available for...  ...skills. CPR certification preferred. Must be able to work flexible hours. Parent / Family Information Location: Orlando, FL 3... 

ZRG Careers

Plant Engineer Job at ZRG Careers

 ...Plant Engineer North Monmouth, ME The Plant Engineer oversees engineering and maintenance operations, ensuring projects are executed using the most cost-effective and feasible methods. This role is responsible for facility systems, preventive maintenance, capital...