Job Description

About Our Client:

Our client is a leader in the Medical Devices and Diagnostics Industry, dedicated to improving lives through their innovative products and solutions. They foster a collaborative and fast-paced work environment where every team member plays a key role in delivering exceptional service to a wide range of customers.

Job Title: Customer Service Representative

Location (city, state): Deer Park, IL (On-site)

Industry: Medical Devices

Pay: $23-25/hr based on experience

Employment Type: Contract to Hire

Benefits ; Addison Group offers benefits the first of the month following 60 days. We provide medical, dental, vision, 401k and PTO.

Job Description:

This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.

Key Responsibilities:

• Process daily customer orders via phone, email, fax, and electronic systems.
• Respond promptly and professionally to customer inquiries and complaints.
• Manage the entire order fulfillment process, ensuring accuracy and timely delivery.
• Handle shipment, billing, warranty, and product-related inquiries.
• Support internal training initiatives for non-technical customer service processes.

Qualifications:

• High school diploma required; Associate Degree preferred.
• Minimum of 2 years of customer service experience.
• Strong technical skills to utilize different software platforms: Familiarity with SAP or Salesforce is a plus.
• Must be able to commute everyday onsite to Deer Park.

Additional Details:

This position is based on-site in Deer Park, IL, and involves working closely with cross-functional teams to deliver an exceptional customer experience. This role is very fast paced that requires patience and mature problem solving.

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