Job Description

About Us

For more than 100 years, Strategic Insurance Partners (SIP) has been providing Personal and Business Insurance protection that fit your needs. Developing a comprehensive insurance portfolio can be a challenge without guidance from a trusted advisor. At Strategic Insurance Partners, we’ve been working alongside business owners in New York, New Jersey, and Pennsylvania for more than a century. Instituting extensive insurance expertise, SIP agents take a consultative approach toward identifying risks and proactively reducing the impact of loss through customized coverage. Our management and representatives have developed an atmosphere of trust over the years, which has enabled deeply valued and longstanding relationships with our clients.

Commercial Lines Customer Service Representative

Responsibilities:

• Policy Servicing: Assist the Account Managers with processing Change Requests, Audits, Certificates, and more.
• Agency Management System Operation: Work daily in AMS to access policy details and update the accounts for accuracy.
• Task Management: Track, follow up and close out service tasks.
• Team Collaboration: Partner with Account Managers and/or Account Executives to assist and maintain the retention lists every month, 90 days in advance.
• Customer Servicing: Assist the Account Managers with incoming calls when needed.

Qualifications:

• Valid New Jersey Property and Casualty License required
• Minimum of 2 years of commercial lines insurance experience
• Knowledge of insurance products
• Proficiency with AMS360 and ImageRight preferred; experience with other agency management systems will be considered
• Effective verbal and written communication skills
• Excellent organizational skills
• Strong multitasking skills, attention to detail, and follow-through discipline

Hours: Monday-Friday, 9:00am-5:00pm

Office Location: 492 Franklin Avenue, Nutley, NJ 07110

Benefits:

• Competitive Salary
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.

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