Job Description

Chief Operating Officer (COO)

Vacation Rental Management | Park City, Utah

We’re seeking a Chief Operating Officer (COO) to help lead and scale a high-performing vacation rental management company based in Park City, with locations in Park City, Breckenridge, and Kiawah Island, South Carolina. This role is for a hands-on operator who thrives on accountability, loves building systems, and takes full ownership of profitability, operational excellence, and growth .

You’ll partner directly with ownership to translate vision into execution—driving net profit, expanding margins, growing our property portfolio, and maintaining exceptional homeowner/guest satisfaction.

This is an in-office position. This is not a remote position .

Local candidates only, please.

What You’ll Own (Not Just “Support”)

This is an outcomes-driven role with clear scorecard accountability:

• Net profit growth and sustained margin expansion
• Net property growth (new owner acquisition minus attrition)
• 95%+ homeowner retention , year over year
• Operational efficiency across guest services, housekeeping, maintenance, and inspections
• EOS traction across the leadership team and company scorecards

Core Responsibilities

• Own company-wide P&L performance , budgeting, and margin improvement
• Lead and optimize daily operations across all departments
• Design and enforce scalable systems, SOPs, and accountability structures
• Drive property growth in alignment with operational capacity and quality standards
• Maintain best-in-class homeowner experience and retention metrics
• Leverage technology, automation, and data to improve speed, accuracy, and decision-making
• Build, coach, and hold leaders accountable for results—not effort

What We’re Looking For

• Proven COO, VP of Operations, or senior operations leader experience
• Demonstrated success in owning net profit and margin expansion
• Experience scaling a multi-unit, service-based business (hospitality, vacation rentals, property management, or similar)
• Strong EOS experience —you’ve lived it, not just read the book
• High technical aptitude (PMS, dashboards, automation, AI tools, data reporting)
• Decisive, disciplined leader who sets expectations and follows through
• Comfortable in both strategy and the weeds

What This Role Is (and Isn’t)

This role is:

• A seat with real authority and accountability
• A chance to materially impact growth and profitability
• A long-term leadership role with upside

This role is not:

• A caretaker position
• A theoretical strategy role
• A place to “advise” without owning results

Why Join Us

• Established portfolio with strong brand and growth runway
• Direct partnership with ownership
• Culture of accountability, transparency, and continuous improvement
• Opportunity for meaningful compensation growth tied to performance

If you’re a builder, an operator, and a leader who wants to own real outcomes—we want to talk.

• 📩 Apply via LinkedIn with a resume and a brief note on why this role fits your operating style.

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