Hybrid
Chicago, IL
6+ months
Project Overview / Contractor’s Role:
IT Infrastructure organization is looking for a Business Analyst to join its ITSM Metrics & Analytics team. As part of an Agile development team, this individual will be responsible for business analysis, requirements, design of custom developed Business Intelligence data products using Microsoft's Power BI product, assuring that all business and technical requirements are being met.
Qualifications (must haves):
> Agile Methodology
> Prior experience performing in a BA role is recommended but not required, preferably involving ITSM processes and/or developing Business Intelligence data products
> Excellent communication, interpersonal and organizational skills are required
> Strong analytical and problem solving skills
> Ability to work both independently and in mixed onshore/offshore teams
> A positive goal orientated attitude with a focus on delivery
Nice to Have:
• Familiarity with ITIL/ITSM processes: Change, Incident, Problem, CMDB, SAM, HAM
• Azure DevOps for work item and backlog management
• Technical skills focusing on ServiceNow, SQL, BI/visualization tools (Power BI, Tableau, etc)
Tasks & Responsibilities:
• Interface with ServiceNow product teams both on-shore and offshore to design solutions to meet their needs
• Serve as a primary liaison between ServiceNow product teams and the Power BI development team
• Translate portions of ServiceNow product roadmaps into Features and User Stories
• Manage Features, User Stories, and Defects in Azure DevOps
• Communicate status (written and verbal) to relevant stakeholders
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