Job Description

A High-Growth Services Business in the Ride Share and Services industry is building out their Operations and seeking a Site Operations Manager, will be reporting to the CEO, Founders, and Owners. Will be leading Site Operations - Customer Support, Logistics, and drive customer experience. Their office is in Chicago. This role is in-office Monday-Friday.

Responsibilities:

• Lead business and logistical transportation operations interacting with customer, dispatch, account reconciliation, and scheduling
• Lead operating and budgeting and targets including: pricing, utilization, and cost analysis; Reporting to executive management team
• Manage, train, and lead customer support and logistic teams
• Lead and Manage admin operations including location payroll, billing, and staffing
• Resolve personnel and customer inquiries
• Drive internal hiring

Experience Needed:

• Bachelor’s degree Is a Must within business, operations management, and or analytics
• +6 years of Industry Experience within Hospitality, Retail, Logistics
• +4 years of management experience, preferably within a tech-service business
• Other experience needed: data/analytics review, team collaboration,
• Google Sheets experienced needed tracking metrics

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