Job Description
Description:
WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Exempt Position starting at $85k DOE plus benefits. Located in Taos, NM. Working out of El Monte Sagrado.
Position Purpose: The Assistant General Manager is a senior leader of this luxury hotel and works alongside the General Manager to ensure overall operations of the hotel are successful. This position will primarily focus on spa services, guest rooms, and food & beverage while delivering exceptional guest experiences across all El Monte Sagrado. The Assistant General Manager plays a key role in maintaining the property's reputation for luxury, comfort, and service excellence.
Essential Duties and Functions/Responsibilities/Tasks:
- Oversee daily operations across guest rooms, spa, restaurant, bar, in-room dining, and banquet/event services to ensure flawless execution and memorable guest stays.
- Maintain "Service Excellence" and uphold luxury service standards; ensuring all all outlets deliver impeccable hospitality.
- Recruit, train, and lead teams across multiple departments, fostering a positive and efficient work environment while promoting professional growth.
- Monitor and control budgets, labor costs, inventory, and revenue to drive profitability while maintaining quality standards.
- Collaborate with banquets, events, spa, and front office teams to coordinate and deliver seamless experiences for both individual guests and group functions.
- Ensure guest satisfaction & implement excellent problem-solving abilities.
- Address guest concerns professionally, promptly, independently, and efficiently ensuring high satisfaction levels and repeat business.
- Ensure compliance with all applicable safety, sanitation, and service regulations across all departments.
- Implement process improvements and best practices to optimize operations in guest rooms, spa, dining outlets, and events.
- Assist in planning and executing operational strategies related to staffing, service offerings, sourcing, and cost control.
- Ensure all services align with Heritage Hotels & Resorts expectations, emphasizing quality, consistency, and innovation.
Benefits:
- Part-time employees receive: Dental, Vision and 401k!
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!
HC1
Requirements:
- Minimum 3+ years of senior leadership experience in luxury hotel operations, overseeing multiple departments such as guest rooms, spa, dining outlets, and events, with proven expertise in high-end service standards, VIP guest relations, and premium experience execution.
- Proven ability to manage budgets, control costs, and drive revenue growth, with experience in P&L management, labor forecasting, and cost control strategies to optimize profitability without compromising guest experience.
- Strong background in leading, mentoring, and developing teams, with a focus on employee engagement, service training, and succession planning, ensuring a high-performing team that aligns with the brand's luxury standards.
- Ability to work a variable schedule, including nights, weekends, holidays, and late hours as needed.
- Ability to stand for long periods (10+ hours) and lift/push/reach/carry 30+ pounds occasionally.
- Must have valid NM driver's license and possess food handling card and beverage certification
Preferred:
- Bachelor's degree, or accredited business degree, or equivalent
- Experience in a luxury property with multiple guest service outlets, including accommodations, spa, dining venues, and event spaces
- Prior leadership in managing complex operations
- Bilingual/Spanish speaking is a plus
- Strong community relations
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Compensation details: 85000-85000 Yearly Salary
PIe1a334e04a90-30492-38112709
Job Tags
Full time, Temporary work, Part time, Local area, Night shift,